Sunday, 12 January 2014

A Good Service

Most of us have probably been frustrated by trying to get a car repaired, particularly when we don't really know what needs to be done but suspect it might not be what we are being told...

Blog reader Jason sent me this story yesterday which I thought was worth sharing:
"I recently hit a pothole in my car and since it has been pulling to the left and getting worse.
I took it into a local garage who said the steering rack was bent and needed replacing at a cost of £350. I said I would think about it and took the car to a different local garage who told me the suspension was damaged and would cost between £200 and £300 to repair. 
Confused that there were two separate diagnoses I took it to a third local mechanic for confirmation of one or the other.  These guys told me that there was a problem with the shock absorbers and coil springs and it'd cost around £250 for a repair. Finally took it to have the tracking looked at by Kwik Fit who charged me £44.95 and didnt fix the problem (nor did they even change the tracking according to the graph they provided). 
However, I appear to finally found a garage that was actually honest!
Turns out that the pothole had split my front left tyre which was now badly deformed. Replacing the tyre for £68 has completely resolved the problem. I cannot recommend Sunray Motors at 17 Cheam Common Road, Worcester Park on 0208 337 7741 highly enough! 
Why are the majority of local mechanics and garages allowed to misdiagnose problems and replace parts that do not need replacing and rip off local residents? Is there no regulation? It's just appalling! I would always recommend getting a second opinion on car repairs when there are so many cowboys out there."
It's good to hear a really positive story about a local business.

I would hope none of our fine Worcester Park repair establishments would be implicated in any way in such misdiagnosis and unnecessary repair work. No doubt readers will be quick to correct me if their experiences have been different to this...


7 COMMENTS (Add Yours Now!):

amsgarageworcester said...

nice article and good tip on servicing to know more visit here basic servicing Worcester

Anon Driver said...

I trust Onslow Motors were not one of the mentioned garages giving a dodgy diagnosis? I've only ever had very good and honest service from them.

Wayne said...

Have been going to Sunray for years, they have always been excellent! Wayne

Me said...

It proberly was Onslow as myself and 4 of my close neighbours have all had problems with them.We found a garage in new malden who sorted out the brake pads that Onslow mis fitted and they now fully service all our cars for half the price that they were charging.

Miss Pelling said...

I was believing that this was a genuine testominal from a satisfied customer up the until: "I cannot recommend Sunray Motors at 17 Cheam Common Road, Worcester Park on 0208 337 7741 highly enough" bit.

Normal customers don't tend to write that. Business owners plugging their own business do.



Just saying....

Joanna Whittick said...

I always use Sunday, very helpful and honest

Trish said...

Agree with Wayne, I too have used Sunray's for about 8 years now, after having some very costly and bad experiences elsewhere. Based on my own personal experience, they are honest, trustworthy, friendly and extremely reliable and helpful. If ever I have had the slightest concern about my car, they have always investigated the problem with no hassle and never make me feel like an idiot when there was nothing actually wrong!. Over the years I have recommended them to at least 3 friends and all of them continue to be customers and to my knowledge have never had any problems at all. Sunrays do not need to falsely plug how good they are, years of repeat business speaks for itself!!

Post a Comment

The Worcester Park Blog welcomes your comments and opinions!