Wednesday, 19 June 2013

The Price Is Wrong

It would seem that the post office in Central Road has not yet seen the error of its ways with regard to alleged blatant overcharging. I had an email this morning from a brave Royal Mail customer who writes:
"The post office on Central Road seems to still be overcharging its customers to post items.  I had an experience in there last week and have complained to Trading Standards due to the sheer audacity of the postal staff in there.

I went to post an item on Friday 14th June.  The item was smaller than an A5 envelope and qualified as a 1st Class Large Letter.  I tested this using their dummy postage finder on the counter.
 
The lady behind the counter then proceeded to tell me that my item would cost either £6.75 or £10.25.  I queried this and she repeated the costs twice, I then told her that it was classified as 1st Class Large Letter and asked her where she was getting her original quoted price from, she declined to explain herself and eventually priced it correctly as 1st Class Large Letter at an actual cost to send of £1.20, the weight shown on my receipt is 0.103kg !!!

Throughout my conversation she was adamant that it should be sent using the inflated costs given above even though I clearly showed her the small size of the item.  As a poster of regular parcels I have a very good understanding of postal pricing and estimated costs to send and so chose to question her and argue the point.  In the end she backed down and posted it for the correct price.  At no point did she apologise for her mistake and she continued to try and get me to pay the £6.75 charge.
 
This is not the first time that I have thought that the prices in the Post Office in Central Road were being inflated on purpose, with larger parcels it is difficult to tell whether you are being charged correctly.  However, on this occasion her charging in my opinion was blatant and fraudulent and given the size of the package I was posting I was in no doubt about the cost and so was able to establish their blatant overcharging without doubt.
I just wanted to bring it to your attention in case others are having similar issues.."
Are other Worcester Parkers now experiencing this problem? Perhaps if everyone who did endure this complained to Trading Standards we might see some some swift and tough intervention leading to the change that appears rather necessary, namely that people are only ever charged the correct postage for any item.

If you want to contact Trading Standard you can do so here:

London Borough of Sutton
Business Regulation Service
Civic Offices
St Nicholas Way
Sutton
Surrey
SM1 1EA
0208 770 5070
trading.standards@sutton.gov.uk
   Royal Borough of Kingston upon Thames
Trading Standards Service
Guildhall
Kingston upon Thames
KT1 1EU
08454 04 05 06





4 COMMENTS (Add Yours Now!):

Cliffo said...

I always find this sort of thing odd. There's no benefit at all to the cashier to overcharge you. The money doesn't end up in their pocket. It's just rank incompetance.

Chell said...

just been a piece on watchdog about a new pricing structure thats been introduced.
They showed how a parcel, thats small can be classed as medium, while an item that MUCH bigger is classed as small. All to do with the length of the sides?? wasn't listening properly tbh!!

Evening All said...

From the two rates quoted, £6..75 would be the price for 'Royal Mail Signed For First Class' for a parcel rate up to 1kg and compensation of up to £50. I'm not sure about the £10.25 but I'm guessing it would be for Royal Mail Saturday Special Delivery, with £50 or £100 compensation.

Clearly the game is to try to sell an enhanced, premium service that is completely inappropriate for routine mail. To help prevent being overcharged, you can download a leaflet with the current pricing structures, services and maximum dimensions, by putting into Google:
"Royal Mail Our Prices 2013" - which should find a PDF fie that you can download. [Or alternatively, you can pick up a hard copy of the leaflet at the Post Officer, on the racks to the left , as you face the counter.

Jenjen said...

Is this connected to the article below regarding pickpockets in central road !

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