Monday, 25 July 2011

Wait & See

Sorry about that - I've been wandering around the new look Waitrose desperately looking for the pasta section for the past couple of days.

I found it eventually. Then I got to the self-scan checkout and the machine didn't trust me as I was selected for a 're-scan'.

I had to stand nervously as Waitrose customs officials rooted through my bags to check that everything was in order. I was preparing my "I didn't know that was there, honest" line, convinced that they were about to find some illicit package concealed in a false bottom of my bag for life.

I passed the re-scan, and I left happy in the knowledge that I am a decent honest shopper, and do not have a false bottom.

19 COMMENTS (Add Yours Now!):

Anonymous said...

I think the people who run Waitrose have decided that people who pay by cash are untrustworthy by nature so they have not allowed them the luxury of queue jumping at the self service checkout. Have you ever thought though by using the self service checkout you're depriving a local person of a job at the checkouts - I reckon we should boycott all service checkouts not just Waitrose but those who don't mistrust cash payers as well.

Anonymous said...

scaning is brilliant,quick ,efficient etc.
but the new layout etc is c**p. It may have cost a lot of £££ but it is dark dismal and uninviting. Going to Sainsburys now (Kiln Lane)for the foreseable future.

Magic Dragon said...

Went today first time since refurb. Too many aisles - should have left the layout as before, rather claustrophobic. Not enough tills open- never had to queue that long before. For those in need however there is a fab range of organic beauty products!

Nichu said...

Overall I'm not keen on the refurb. The freezers look a bit "Tesco", but perhaps they'll be more reliable. I hate the self-service checkouts too, they seem to work much better if you help yourselves to brand new carrier bags rather than reusing. I've yet to use it without needing to call for an assistant at least three times. I do like the cappuccino coloured wall though.

Anonymous said...

The number of aisles has not changed. Hundreds of new products are now offered. The busiest aisles have been widened, quietest ones made slimmer. Makes perfect sense. If you don't want to queue, use Quick Check. Simples. No one has been made redundant because of it or self-scan.

Unhappy Shopper said...

Noooo! They have ruined my Waitrose. WHY???

The granite grey cabinets and shelving makes it look very dark and imposing, and I feel very hemmed in by it all. Claustrophobic, as one other commenter has put it.

Perhaps I'll get used to it, but I really wish they hadn't meddled with what used to be my favourite shop!

Do NOT like it!

Anonymous said...

Dont like change, Its only a shop.

Anonymous said...

The staff are the same - helpful as always; the aisles are wider so easier to manoeuvre at busy times; the lighting's brighter; there's a nice new olive bar and cheese counter and you can now choose how to check out - as normal, self service or self scan. Thank you Waitrose. Perhaps the modern look isn't to some people's tastes but "claustrophobic", "hemmed in", "dismal", going to a competitor for the foreseeable future ... Honestly WP will you ever stop whinging!? Let's resist all change, discourage anyone or anything new or different from coming here and let the place decay gracefully.

Anonymous said...

Overall, I like the refurb'd store, although I agree that it's a bit dark - doesn't seem as freezing cold as before though. I do not like the further introduction of self service for cakes etc. Those of us who frequent the local conveniences will be aware that many peoples or either sex (so I am reliably informed) do not wash their hands after a no 1 or worse 2! I've been put off purchasing an item after seeing it handled by another customer - one lady squeezed several loaves before selecting one and leaving 2 behind last Saturday. The new cheese counter also allows people to sneeze all over the produce for the benefit of other customers. I also agree on a boycott of the self service scanners and till to protect jobs. Has anyone spotted the wine cooler which is still advertised on the Waitrose web page for WP, despite it dissapearing over 2 years ago?

Anonymous said...

Whilst I'm all for moving forward and making improvements I think the so called new look of waitrose is a complete step backwards. The aisles are to narrow, it's dark and I think it's taken on a rather tacky look.
Also is it just me or has anyone else noticed the sell by dates on products are within a couple of days of your purchase. So many times now I've found myself searching the back of the shelves for a better sell by date to no avail. The other day I was noticing they had produce on the shelves with a sell by date for the previous day. Come on waitrose your standards are slipping. People shop here for a better standard of service and food but I find myself contemplating popping to sainsburys. Something I would rather not do but if it gets any worse I'm afraid I shall be popping off elsewhere

coffee man said...

Well spotted (anon Sept 05)found the same,even the veg is not up to standard.As you said its a backward step.I cant figure why the chilled/freezer items are near the entrance flow route.It isn't logical.
Its just going down hill since the refurb,they say there have been no staff reductions but not quite sure about this ,what with the out of date items.
With great reluctance now going to Sainsburys.

Sue said...

Who are all those men in Waitrose stocking the shelves? They appear to be employed by an agency. Noisy, not at all the normal standard of the store. All since the refit.

Margo said...

I think the new improved waitrose is great. Love it.

Anonymous said...

Margo must be a 'partner'????????? or she has been given a winning ticket in 'Supermarket sweep'

Margo said...

Anonymous - Get a grip, maybe I just have better taste than you!!

God forbid anyone says anything positive on this post. I'm not surprised that the high street is in such trouble - seems that WP is full of highly opinionated and blinkered people who have nothing good to say about anything. Wish I'd known this beforehand as I would have never moved into the area!!

voice of reason said...

Touched a sore point have we Margo.Why shouldn't we criticise when things are wrong.Should we always have to put up with second best.People are mentioning what they see as wrong ,why shouldn't they. WP is a great place to live in,mainly because of the diversity of its residents,it seems to me you are the blinkered one.

Margo said...

Voice of reason - Are you serious!!!! There is nothing wrong with Waitrose, now whether it's your taste or not is a totally different matter. However may I remind you that just because you or other's don't like it doesn't mean it's wrong. If you all feel so strongly about it go and voice your concerns to the store manager. Of course you won't do that as it's much easier to make negative comments when you can hide behind your computer.

As for not having to put up with second best -that would clearly explain why there are so many vacant premises on the high street. And the fact that you state WP is diverse - I wish!!!

voice of reason said...

Margo,
I have spoken with several 'Managers'since the refurb about the poor design of the layout etc.
And i am sure others have also voiced their concerns.
Bit like bolting horses and stable doors !!!!

.. said...

Im sure when you sign up for quick scan you have to accept terms and conditions these terms and conditions which were highlighted for me by a cashier state that rescans will be carried out!! They have to have a fair way of checking there stock! if you don't like it Que. at a normal checkout

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