Tuesday, 9 March 2010

KFC Promises To Curb Noise Nuisance

Fast food chain KFC has finally promised to take action after subjecting local residents to six months of noise nuisance from the extraction system at its Worcester Park outlet.

Since September last year, residents in surrounding roads have had to put up with noise from plant at the rear of the premises which starts up daily at 9 am and runs until after 1am.

Yet despite complaints being received from a number of local residents, it has taken the intervention of Sutton Council's Environmental Health department to prompt the branch, which has an annual turnover of £1 million, to take action to curb the noise disturbance.

Blog reader 'Longperson' told me:

"Even though I live in Longfellow Road, one block away from KFC, the noise is constant and very very annoying. When the weather is cold and my double-glazed windows are shut it's not too much of an issue, but when summer arrives it's going to be a different matter.

When I spoke to the Manager at the branch, he admitted that a number of other residents from surrounding roads have complained about the noise from the machinery - he even said it was too noisy for his staff inside the shop!"

Blog reader 'Shell' also contacted me to tell me of her frustrations when she tried to get KFC to respond to her concerns about the noise nuisance:

" I spoke with the [branch] manager who told me that the Council had been informed and they had installed a timer as the noise was disturbing local residents. However, the noise starts when they open and continues until closing time after midnight. Surely that can't be acceptable?

I contacted the area manager this afternoon and did not receive a reply and tried to contact KFC customer services but couldn't get through. Apparently a lot of people have complained about it but seem to have given up!"

Nina Arnott, a spokesperson for KFC, told me:

“We always try to be a good neighbour and work closely with local residents. We’ve been trying to find a solution to a noise problem caused by a faulty extractor fan at our Worcester Park store and have worked closely with the Environmental Health Officer.
We’re happy to say that a contractor will be visiting the restaurant on Friday [12th March] to fit a noise reduction device to fix the problem.”