Monday, 11 January 2010

Losing Its Touch?






So The Midas Touch is now closed on Mondays - I'd like to think that it's not a sign that the Midas is suffering in the downturn but I'm struggling to see how it can be a sign of anything else.

Whatever you may think of the Midas Touch, it's certainly a vast improvement on its predecessor and there's no denying the transformation from a run-down boozer with bad attitude to a stylish new addition to the Worcester Park scene.

I like to give all local businesses a fair crack of the whip - I have been to eat at the Midas Touch four times since it opened. Two of the meals have been wonderful and two have been overwhelmingly disappointing. With the kind of prices the Midas charges, I would expect things to be consistently good.

For the prices charged I would also expect the staff to be a whole lot more attentive than they are - for them not to be sat in a public area having a coffee break, for them not to be seen wandering around on the phone and for me not to have to get up from my table to attract their attention because they were busy socialising at the bar.

Most of all, on the occasion I did complain about poor service and poor food I would expect to be met by more than an indifferent shrug of the shoulder.

I dearly want the Midas Touch to succeed - I have had two fantastic glimpses of its brilliance, but its inconsistency makes it an expensive gamble.

The restaurant area on Sunday was virtually full of families enjoying themselves which was an excellent sign - the venue is clearly tapping into the demand for a family-friendly lounge bar.

Wit a bit of consistency, attention to service and polish the Midas Touch could continue to shine.

32 COMMENTS (Add Yours Now!):

axlrocky said...

i, like yourself have a mixture of excellent and abysmal experiences in the midas touch, its certainly the best stab anyones ever had of turning the huntsman around though.

Anonymous said...

yes good meal one time, rubbish Sunday roast the next. The bloke behind the bar with the longish swept back hair needs to remember he's there to serve people not strut around like a peacock!

Anonymous said...

Yes I feel exactly the same, I know the fella, he has long black greased back hair, he was very rude to me and my wife when we stated that our pasta was cold... i believe his name is Mentor?

Anonymous said...

I'm really surprised by this news - whenever I've passed by the Midas Touch and the Cazbar on the route home (particularly in recent weeks), it looked to be the Cazbar that was, by comparison, rather empty.

The owners of Midas Touch have certainly come a very long way in terms of putting to bed the reputation of its predecessor, which in itself merits a reward. I've never eaten there, but on my several visits, I've found it pleasant enough.

Anonymous said...

Spot on - I've had a great meal at the Midas Touch once, but went for the Sunday roast and it as v.poor - average meat and gravy that tasted like it was fresh from a packet. Not what you expect at that price. Ditto about the staff - they are polite but really don't put themselves out to give good service.

Anonymous said...

I can vouch that the Midas does a brilliant burger... I'm getting hungry just thinking about it now.

However, for the price you do expect a little bit more in terms of service. Especially when the staff in the nearby Worcester Park and Cazbar are always very friendly.

Still, I hope it remains in business. It offers something different to the competition.

Jeffers said...

Although it's not in competition with Midas Touch, the recently reopened and refurbished Ryans Gate opposite has a poster in the window showing pics and prices of all their shawarmas, burgers etc and in each case they've crossed out the previous price using a magic marker and added a pound to everything. I think they think we're going to pay for the cost of their refurbishment.

Worcester Park said...

Anon - Yes, the Midas Touch Burger is to die for. It's definitely worth a visit for that.

Anonymous said...

i couldn't help but notice one of the comments above and saw that there is a complaint about "mentor" (which i believe it the manager)! i say this because my partner and i were at the midas last sunday for lunch, and although no complaints with the food. i noticed the manager was drinking heavily (at only 3pm and straight vodka i believe) and slurring and shouting at staff in full view! very dissapointing experience

Downwind of the Cock said...

I was in there last Friday, the owner (the one with the slicked back hair) was in the process of throwing out some scruffy herbert. The effort they have made in turning it around has to be applauded, especially when considering the vermin they were/are up against. I left around 9ish but a friend stayed on and said that at some point afterwards they had had to lock the doors because whoever was getting thrown out had come back with a load of mates. They should be careful though, I get the impression that picking a fight with the new owners might be a dangerous game to start playing.

Just after they opened a friend and I had takn our kids to the cinema and we wanted somewhere they could run around afterwards so we went down there. We were a bit nervous of taking the kids in while ordering so asked Mentor (I don't know if that's how you spell his name) before we actually took them in. He was very surprised at our attitude and brandished a massive jar of lollipops as proof of how kid friendly he intended to make the place. I'd give them time myself because it seems to me, although popular wisdom has it that you can't, they are in fact having a great stab at polishing a rather notoriously smelly turd.

Anonymous said...

I don't often feel compelled to add comments but...I am so glad that other agree with me about the poor level of service. I have been to the Midas a few times. The first time the person serving behind the bar was drinking guiness and had clearly had more than one. On other ocassions we have had to sit at tables with a large collection of empty glasses on them and when the music goes on, it is impossible to have a conversation.

It's all well and good having a pretty interior but a pub thrives on decent service not on leather sofas. Mind you, the Worcester Park isn't much better but at least it does real beer.

Jeremy Smith said...

I was pushing a buggy and two sleeping children past the Midas Touch recently, gasping for a pint and a sit down. Took one look at the step up in the doorway and moved on, taking my money with me.

Sarah said...

The back entrance into the Midas has a ramp.. really you could have walked the extra 30seconds to get in! Why are people so quick to moan. I and my group of friends always have a great time down the midas. Mentor is the nicest bloke around , always greated with a nice big smile and a hug. The food i have found to be great , and although when it is busy service is a bit slowwer? where would you expect it not to be??? If you want bad service and a burger then you are quite clerly not suited to going to the Midas and i suggest you try a weatherspoons :)

Mentor and I were having a laugh at everyones comments on here , I did suggest he get his hair cut though you will be pleased to know!

Best of luck to the Midas

xx

Anonymous said...

I haven't been in Midas Touch but I think that rather than having a laugh at some of the comments on here the management might be better adised to give serious consideration to whether the large amount of negative comments on here are justified. Having said that I have also noted the large amount of positive comments, but even so a lot of the people who have made positive comments have also stated that the service and food can be hit and miss.

Having said that I wish Midas Touch every success.

RockDJ said...

I was feeling sorry for The Midas Touch getting such a battering, but then I read the comment about how Mentor was laughing at the criticism from his customers here.

I'm sorry, but if the staff really are having a good laugh about the negative comments then that really is a terrible indictment of how little The Midas Touch cares about its customers.

Any business owner/manager would be horrified to read such comments - to laugh at criticism from your customers is beyond arrogant.

If they want this business to survive they should be listening to criticism about bad customer service, not laughing in the face of it.

Having read about his arrogant response to those who dare to criticise, there's no way in hell that I'm going back to The Midas Touch.

Anonymous said...

agree with rock dj

Sarah said...

Laughing at the comments about his hair i should have stated. I didnt actually ask about what he thought about the negative comments on food and service. because i dont actually care, i go down the pub to have a laugh and feel chilled and relaxed! Just having a laugh! CHILAX people CHILAX!!

Anonymous said...

im sorry but i will have to disagree with the blogs that state "midas touch welcomes children"! i have been present at the midas of an afternoon when i have actually witnessed this "mentor" the manager, sending a family including 2 young kids in outside in the pouring rain saying "we do not have children here".. there were certainly no lolly pops being brought out!

Downwind of the Cock said...

My apologies anon, I must've imagined the whole thing.....

Anonymous said...

After reading the above coments yesterday, it encouraged me to go to the Midas for a beer or two, as I haven't been in there for a while. My wife, our two babies and myself were warmly welcomed, not just by the staff, but by the customers too. The place has a fun atmosphere with lots of laughing and joviality going on. I'd definatly recomend the place for a few beers after work and would say that it is children friendly. I will be back!

axlrocky said...

good use of the phrase "scruffy Herbert" Downwind, havent heard that one used in years!

Anonymous said...

How about an interview with the management Mr WPB? A spot of social media-led journalism.

I for one would like to hear their view of how the first few months have gone and what their plans are. Give them a chance to respond to the criticisms, rather than people simply flame misinterpreted anecdotes.

drink where u want 2 drink said...

i have been in and its the buissness its still to me one of the oldest best pubs in worcester park easily outshines its nearest competitors but i bet this wont be posted just like i said to my regular drinking partners.its not a fair and even blog if you dont praise a particular bar.

Worcester Park said...

The reason, Jimmy, that I don't publish most of your comments is that they are generally irrelevant and invariably very hard to decipher because of your aversion to using punctuation marks to form coherent sentences.

Andrew B said...

I dread to think what the unpublished comments look like.

if you don't think the blog is fair, fine; stop reading it and start your own. That's how blogging works.

Misslawbore said...

We had our funeral wake with about 18 people in the Midas Touch in the Chesterfield Sofa section on Friday 19th February. Both food and service were good. I agree with the positive comments about the Midas Burgers and Mentor does a mean mojito. They let us play Glenn Miller for my Mum who was 87. This caused some amusement among the usual denizens who still think they are drinking in the old Huntsman. I am sorry to hear about the inconsistency in food and service. There must be two chefs and one needs to be given his P45.

Anne H said...

Just to add to the comments on Midas Touch, we have been there four times now and I agree it's variable. I also think that the Midas has a bit of an identity crisis, with an odd combination of furniture and furnishings, and a menu that starts off with Spanish tapas but continues with an odd mixture of dishes which may be an attempt at fusion food, but it doesn't really work. Having said that, I loved the Midas burger, and have on the whole found the food to be good, although for the prices they charge I'd expect consistently high quality. On our visit today (four of us) I had minted lamb strips to start, very tasty, if a little oily, followed by sea bass fillets, which were very good, but spoiled by being served on soggy spinach and a very small amount of overcooked slices of potato, and bizarrely, a single slice of what seemed to be courgette. The meals ordered by the rest of my family were OK, although not spectacular, and everything was fresh and piping hot. It was 1pm on Saturday but the place was almost totally empty, in fact it's never been busy when we've been there. Even so, we waited nearly half an hour for our starters, although the main courses arrived much more promptly. The waitress was pleasant and friendly, seemed to be working totally on her own, but was hardly rushed off her feet, although a party of 45 came in as we were leaving, so I hope she got some back up!

We paid £75 for the meal, we had 2 courses, 2 lagers, 3 glasses of wine and 2 cokes, so I suppose that wasn't too bad. But having read the comments here, like some others I'm horrified that the management cares so little about the many negative comments. I was thinking of using the Midas touch for an anniversary celebration but now I'm not so sure now. It's particularly worrying that more than one person has mentioned a member of staff drinking to excess, but to be fair there was no evidence of this on our visit.

coffee man said...

to Anne H,
We went to Bellini's (opposite the Legion) for a family meal. Really great food and we were looked after very well.Prices may be a bit more than the Midas Touch ,but well worth it.

Anne H said...

I thought Bellini's seemed more like a cafe than a restaurant when I passed it a few weeks back, and there was no menu on display, but it had only recently opened then I think. Thanks for the tip, will try it.

Has anyone tried La Continental yet?

togg said...

I went in there the other day, I think it was a tuesday at around 7.30pm. There was only one other person in there having a drink. The seating area and eating area looked great. I just wondered, since the last comments were 2 years ago, whether it has changed much since back then?

newtoworc said...

Three of us went for a quick drink and decided for a quick meet meet up drink a few weeks ago, and unexpectedly decided to eat at the restaurant. We were all pleasantly surprised and two of us enjoyed Sea Bass dishes. My friend wanted to exclude the bacon through the potato, and the request was kindly obliged (I wanted the bacon left in:-)). My husband ordered the fish and chips and also enjoyed, and also had room for a great dessert.
We are new to the area and will certainly return. The staff were very friendly and obliging.

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