I and thousands of others in Worcester Park, New Malden, Sutton and Morden have just emerged from electronic oblivion thanks to a 27-hour outage on Virgin Media.No digital TV and Internet for over a day? It's a miracle any of us survived intact. I for one shall be on the phone to the Bearded One's minions to ask for a day's credit. And I might mention why, as a former Telewest customer of 4 years' standing, I get punished for my loyalty by paying 50% more than brand new customers.
I might also ask that next time they come up with a better excuse than a builder digging through a cable.
Rant over.
6 COMMENTS (Add Yours Now!):
I was near tears by 8pm the first day it was out and when it finally came back on I think I jolted the whole house with my jumping and dancing and celebrating. Sad, indeed. No internet and no phone for a little over a day almost had me weeping. In my defense though, I'm ill right now and so mostly housebound. I will say this though -- I now know exactly how many cracks and fine lines there are in my ceiling.
Hear, hear! But it made me go and read a book instead of zoning out in front of the TV!
I heard the outage was caused by an over enthusiastic Hamptons owner digging a moat around their castle... as long as there's not a draw-bridge that sounds a fine idea and well worth temporary loss of Virgin.
Telewest were the worst ever for customer service and Virgin Media is just them in disguise!! Best to stick with BT - at least you know they can be consistently bad and not just for 27 hours!
Luckily i was on holiday .But have heard service was down for 2/3 days.Has anyone applied for a refund ???????
Did anyone else noticed the slow / non existant broad band service over the weekends of the 12/13 and 19/20 july . Apparently they (Virgin)' are carrying out works ' but no mention is made on their telephone advice line .
Virgin really need to get their act together particularly with all the recent adverts.
If it happens to you get a REFUND . If it hurts them in the pocket they may start to provide a decent service.
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