Thursday, 22 November 2007

Are you being served?

There's quite a few things that the English are pretty bad at (football springs immediately to mind) but customer service has to rank pretty high on the list of blind spots in this country.

A particularly annoying example arose this evening, albeit with a satisfying twist. I returned some gadgetery to a store in Croydon - having apparently baffled the 12-year old behind the till with the concept that the thing didn't work properly, she asked for the card I paid with and then proceeded to refund the item before I even had a chance to point out that I wanted a replacement, not a refund.

When I deigned to ask for a replacement (the items are kept in a glass case - well, it is Croydon) I was told in as many words that I had to 'go over there and ask for one then'.

So I went over there. And I asked for one. And they handed me one. And I took it back to tilll-bound turnip who, still in a state wild befuddlement, had apparently forgotten that she had given a refund and processed it as an exchange.

The upshot? I walked out into the dark night of Croydon with a broad smile on my face and £50 of technology completely free of charge.

On the subject of service (good service), Longella left a long and well considered comment here (having stumbled on the blog whilst looking for a nail bar, apparently).

She writes:

"As a fellow Worcester Parkite I would like to show some (deserved) recognition for FRIENDLY shop workers...mine being:
1)Italian (?) man in Checkers sandwich bar (always cheers me up),
2) the pharmacist in Boots - he always goes out of his way to help,
3) the lady who serves in WH Smiths - friendly, helpful...polite
4) the waiter in Pizza Express who always remembers us (OK we do go in there a lot - I LOVE PE)"

Well, sounds like a good local blog topic if ever I heard one. So my nominations for GOOD service in Worcester Park:

1) Ross, from Ross Fruiterers - always a friendly and helful. Makes you glad such local shops exist
2) Mr Mustafa in Kingfish - fish served with crispy banter
3) People in Cuppaholic cafe (near the station) - neither brilliant location nor brilliant food, but 10 out of 10 for effort
4) Staff at Le Kitchen - for their sheer delight at remembering my address every time I pop in to place an ordet
5) The chap in the Post Office convenience store (near Mr Ink), for sheer hard work and friendliness

O.K. That's my list. Now over to you....

8 COMMENTS (Add Yours Now!):

Jennifer said...

I have to agree with the man in Checkers and the ladies in Boots :) The Guy at Ross's is excellent too - very glad there are places about like that.

The Parkerilla said...

The couple who own the launderette at the top of Central Parade, always friendly and chatty during the 9 years I've being doing my laundry there.
The couple who own the newsagents next door, in particular the husband, who must be the WP shopkeepers' banter king.
The people who own Cuppaholic, I agree that the food isn't worth travelling for but they're very friendly and try really hard to make a go of the place. A civilized Golden Chef.
Memet, Ahmed and the rest of the lads in Nefis, superb service with a smile, and they even know what I want to order when I'm too drunk to talk, now thats service!
The ex-ghurka who runs the Munal, service with a smile and a kukri.
Although I dont often go into Kingfish or the post office/store you mentioned I agree with you about the owners, friendly and hard-working.

italiastar said...

I can remmond the person who's just opened up Kim's Barber's in the site of the old "Digital Plaza" next to boots. He's very friendly and hard working in an (excuse the pun) cut-throat industry - in WP at least. He's open 7 - days a week, some weekdays until 8pm and best of all he's charging £5 for a dry cut until Christmas Eve. I can wholeheatedly recommend him.

Anonymous said...

The couple in Tarrants the gold mine of a hardware store.I went in there one day to buy something and he couldn't find one. I said nevermind it wasn't that important and walked out. Imagine my surprise when I can out of Superdrug a few minutes later and he was waiting for me to tell me he'd found one! That's service for you.

Anonymous said...

Just found this, which backs up another story I'd heard about them where someone paid them the rent but they didn't pass it on to the landlord, who's now evicting them.


Anonymous said...

Kim scissorhand is fantastic.

Angie said...

Joe the friendly Cypriot in Checkers cafe (cracking coffee by the way) and Ross, Tony and the girls in the grocers next door are always a pleasure to visit. Watch out for the youngster in Ross' - spitting image of Julian Clary!

Anonymous said...

The two Guys up at Fulham Timber Merchants at the top of the highstreet (next to the north end tavern) are really helpful. Cheers Guys.

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